Human-first routing for peak-season overflow: ring staff, catch the rest, hand off cleanly.
Human-first by design
During office hours, calls ring your staff first. Only when nobody answers within a configurable delay, or when your team is already on the phone beyond a threshold, does automation pick up.
Handoff without repetition
When a caller wants a person, the transfer carries a summary: who is calling, what is wrong, ZIP, urgency. Your dispatcher does not start from zero.