We review your customer journey and report where opportunities are likely falling out. Every finding is labeled Observed, Publicly visible, Not publicly verified or Requires live audit. We never claim an unverified weakness as fact.

• Business-hours call handling
• After-hours coverage
• Answer time and voicemail
• Simultaneous-call overflow
• Missed-call recovery
• Website forms and response time
• Online booking and SMS
• Financing and maintenance funnels
• Estimate follow-up
• Cancellation recovery and waitlist
• Eligible old leads
• FSM usage and call-to-booking friction
• Replacement capture and attribution

You will receive a written audit with severity, evidence, estimated impact, the recommended module and a suggested plan. No obligation.